Refund policy

Here is the rewritten Return & Exchange Policy tailored for Virsa by Faisalabad. I have polished the language to make it sound more professional and trustworthy for your Shopify store.

Return & Exchange Policy – Virsa by Faisalabad

At Virsa by Faisalabad, we are committed to delivering the finest fabric and a premium experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free exchange or return option within 15 days of delivery.

Eligibility Criteria

You may qualify for a return or exchange under the following conditions:

  • Wrong Item: The product received does not match your order or the online description.

  • Defect/Damage: The fabric has a manufacturing defect, stain, or missing items.

  • Damaged Packaging: The parcel was delivered in a damaged condition.

  • Condition: The product must be unused, unwashed, and in its original packaging with all tags attached.

Refund Policy

  • Deductions: In case of a refund, standard shipping and handling charges will be deducted from the total amount.

  • Processing Time: Refunds will be processed via Bank Transfer or JazzCash within 10–12 working days after we have received and inspected the returned parcel.

Important Exceptions

  • Customized/Altered Orders: Products that have been customized, stitched, or cut to non-standard lengths upon request are not eligible for return, exchange, or refund.

  • Alteration Errors: If a customization error occurs on our end, please share proof (pictures) via WhatsApp or Email with the subject line “Error in Alteration”. Our team will review the case and resolve it promptly.

Contact Us: To initiate a return, please contact our customer support via Email or Call/WhatsApp within the 15-day window.

Thank you for choosing Virsa by Faisalabad – Where Tradition Meets Quality.